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Exceptional Customer Service – Part of a Winning Strategy

A few weeks ago, my wife and I went to a restaurant that we frequented several times last year. We sat down at the bar and took our time figuring out what we wanted to drink. The server came over

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The “Me Generation” Shouldn’t Apply to Banks

Too many banks talk about themselves in their marketing. They claim smarter people, better customer service, better hours, more ATMs, local knowledge – and the list goes on and on. In my opinion, their “full of themselves” approach to marketing

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Response is about respect and trust building

I have been extremely frustrated lately with the lack of common courtesy of people returning telephone calls. What ever happened to “Say what you will do, and do what you say?” Over the last month I have met people who

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Let’s Get Rid Of The VIPs

According to Dictionary.Com, a VIP is a very important person, a dignitary, a high muck amuck.  Wikipedia defines it as a person who is accorded special privileges due to his or her status or importance.  I define it as arrogant.

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